FAQ
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Search 46 answers about setup, billing, security and integrations.
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Getting started
Set up your workspace and invite the team
How long does it take to set up Kovra?
Most teams are up and running in under ten minutes. Create a workspace, connect a data source such as your store or CRM, and the dashboards fill in as data arrives. You can invite teammates at any point.
Which data sources can I connect?
Stores (Shopify, WooCommerce), payment providers (Stripe, Paystack), CRMs (HubSpot, Salesforce), help desks and any spreadsheet. Each source syncs every 15 minutes, or instantly with webhooks.
Can I import data from a spreadsheet?
Yes. Drop a CSV or Excel file into File Manager or any list page, match the columns once, and Kovra remembers the mapping for next time.
How do I invite teammates and set their roles?
Open Roles & Permissions, choose Invite, enter their email and pick a role. Adding someone adds a seat to your next invoice — you only pay for the days they were active.
Is there a mobile app?
Kovra works in any mobile browser, and the iOS and Android apps add push notifications and a home-screen widget for your key numbers.
Billing and plans
Seats, invoices and refunds
How are seats counted?
A seat is anyone who can sign in to your workspace. Guests who only view shared dashboards are free on Business and Enterprise.
Can I get a refund?
Yes. If you cancel within 30 days of a yearly payment we refund the unused months in full. Monthly plans can be cancelled any time and stay active until the end of the period you paid for.
Where do I find my invoices?
Every invoice is in Account Settings › Billing, ready to download as a PDF. Billing contacts get a copy by email on the 1st of each month.
Do you accept payment by bank transfer?
On yearly Business and Enterprise plans, yes. Ask us for a quote and we will send an invoice with our bank details.
Account and security
Sign-in, privacy and your data
How do I turn on two-step verification?
Go to Account Settings › Security and switch on Two-step verification. You can use an authenticator app or text messages, and save recovery codes in case you lose your phone.
How do you handle my data and privacy?
Your data is encrypted at rest and in transit and stored in the region you choose. We never sell it and never use it to train AI models. You can export or delete everything at any time.
Where can I read the terms of service?
Our terms cover fair use, uptime and how we bill. In short: you own your data, you can leave any time, and we tell you 30 days before any price change.
How do I export my data?
Account Settings › General › Export my data downloads everything you own. Every table also has an Export button for a CSV of what you see.
Do you support SSO?
Enterprise workspaces can sign in with SAML or OIDC through Okta, Azure AD or Google Workspace, and provision people automatically with SCIM.
Integrations and API
Webhooks, keys and limits
What are the API limits?
Business includes 2M API calls a month and 600 requests a minute per key. Enterprise limits are set in your contract. Every response tells you how many calls you have left.
How do I create an API key?
Account Settings › API keys › Create key. Choose read-only or read and write, and copy the key straight away — it is only shown once.
Can Kovra send webhooks?
Yes — for new orders, refunds, tickets and more. Add an endpoint, pick the events and we sign every request so you can verify it came from us.