Tickets
Open tickets
128
8.2%vs last week
Avg. first reply
1h 12m
14.6%faster than last week
Resolved this week
342
11.3%vs last week
Customer satisfaction
96.4%
1.8%from 1,206 ratings
Ticket volume
Created vs resolved · last 14 days
By channel
1,006 tickets in 14 days
- Email463 · 46%
- Live chat322 · 32%
- Phone121 · 12%
- Social100 · 10%
All tickets
128 open · 342 resolved this week
| Subject | Customer | Priority | Status | Assignee | Channel | Actions | |||
|---|---|---|---|---|---|---|---|---|---|
| TK-4821 | Refund not showing on my card yet | PM Priya Mehta priya@orbitlabs.in |
High | Open | KAKwame Asante |
Today, 10:02 | |||
| TK-4820 | Can't export the Q4 report to PDF | LS Lena Schmidt lena@northwind.io |
Medium | Pending | RBRosa Benítez |
Today, 9:12 | |||
| TK-4819 | SSO sign-in loops on Safari | TH Tomás Herrera tomas@herrera.mx |
Urgent | In progress | HNHassan Nasser |
Today, 8:47 | |||
| TK-4818 | Add a seat to our Business plan | AN Amara Nwosu amara@lumen.ng |
Low | Resolved | YTYuki Tanaka |
Yesterday | |||
| TK-4817 | Webhook returns 401 after key rotation | JW Jonas Weber jonas@weber.de |
High | In progress | HNHassan Nasser |
Yesterday | |||
| TK-4816 | Invoice shows the wrong VAT number | MC Mei Lin Chen meilin@harbour.sg |
Medium | Open | CMChloé Martin |
Oct 12 | |||
| TK-4815 | How do I switch to yearly billing? | RP Ravi Patel ravi@patelco.in |
Low | Resolved | KAKwame Asante |
Oct 12 | |||
| TK-4814 | Dashboard charts stuck on loading | EJ Emma Johansson emma@fjord.se |
Urgent | Closed | RBRosa Benítez |
Oct 11 | |||
| TK-4813 | Bulk product import skips variants | DA Diego Alvarez diego@alvarez.co |
High | Open | YTYuki Tanaka |
Oct 11 | |||
| TK-4812 | Can we get a copy of the DPA? | HB Hannah Brooks hannah@brooks.legal |
Low | Pending | CMChloé Martin |
Oct 10 | |||
| TK-4811 | Two-factor codes arrive late | KM Kenji Mori kenji@mori.jp |
Medium | In progress | HNHassan Nasser |
Oct 10 | |||
| TK-4810 | Coupon code not applied at checkout | SL Sara Lindgren sara@lindgren.se |
High | Resolved | KAKwame Asante |
Oct 9 | |||
| TK-4809 | Need receipts for Q3 in one PDF | OG Oliver Grant oliver@grant.co.uk |
Low | Closed | RBRosa Benítez |
Oct 8 | |||
| TK-4808 | Shipping label prints blank | FZ Fatima Zahra fatima@zahra.ma |
Urgent | Resolved | YTYuki Tanaka |
Oct 8 | |||
| TK-4807 | Change the owner of our workspace | LM Lucas Moreau lucas@moreau.fr |
Medium | Closed | CMChloé Martin |
Oct 7 | |||
| TK-4806 | Feature request: dark mode for invoices | GM Grace Miller grace@haloaudio.com |
Low | Pending | MOMaya Okafor |
Oct 6 |
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