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TK-4821

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Refund not showing on my card yet

High Open
  • Email
  • Opened Oct 14, 2026 · 08:55
  • 5 messages
  • 2 files

First reply sent in 46 min · resolution due by Oct 15, 08:55

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Customer and team replies, newest last

  1. PM
    Priya Mehta Customer Oct 14, 08:55

    Hi, I was told yesterday that a refund of $348.00 was issued for order #KV-20874, but it still isn't on my card. Can you confirm when it will arrive? I've attached the confirmation email.

    refund-confirmation.png214 KB
  2. Kwame Asante changed priority to High · 09:30
  3. KA
    Kwame Asante Internal note Oct 14, 09:34

    Refund left us yesterday at 16:06 through the card processor. Banks take 5 to 10 business days to post it. Asking Finance for the trace reference so Priya can quote it to her bank.

  4. KA
    Kwame Asante Support Agent Oct 14, 09:41

    Hi Priya, thanks for your patience. The refund of $348.00 went to your Visa ending 1172 yesterday at 16:06. Banks usually take 5 to 10 business days to show it. I've attached the receipt with a trace reference your bank can look up.

    refund-receipt-KV-20874.pdf88 KB
  5. PM
    Priya Mehta Customer Oct 14, 10:02

    Thanks Kwame, that helps a lot. I'll check with my bank tomorrow and reply here if it still isn't there.

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